Refund policy
At TEAMANTRA, we stand fully behind our products. This policy explains your rights when it comes to returns, refunds, and damaged or incorrect orders. If you have any questions, please contact us at support@teamantra.com.
Returns
When trying our products for the first time — if you're not completely satisfied with your first order, we offer a 100% money-back guarantee within 30 days of delivery. Contact support@teamantra.com within 30 days of delivery to initiate the return process.
Subscription renewals and repeat orders: Cancellations must be made before your payment method is charged, as our system begins preparing orders quickly to ensure fast delivery. Once your payment is processed and the order is in progress at our warehouse, it will not be eligible for a refund.
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We would appreciate your feedback on why you are requesting a return, so that we may strive to improve your customer experience.
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We are only able to accept returns and provide refunds for orders purchased through teamantra.com.
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Samples are not eligible for return.
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Refunds will be processed once the order is in transit to our warehouse.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Report an Issue
Contact us as soon as you receive your order if something isn't right.
Email: support@teamantra.com
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we've approved your return and you have not received your refund, please contact us at support@teamantra.com.
