Privacy policy

Last updated: 18 May 2026

Teamantra ("we," "us," or "our") operates this website and provides professional team-building, corporate training, and event facilitation services (the "Services"). Teamantra is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our website, register for our programs, make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information. Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories, depending on how you interact with the Services:

• Contact details — your name, job title, company name, work address, billing address, phone number, and email address.
• Financial information — credit card, debit card, and financial account numbers, transaction details, form of payment, payment confirmation and other payment details.
• Account information — your username, password, security questions, preferences and settings.
• Transaction and service information — programs or services you view, register for, purchase or cancel; event participation details; special requests (e.g., dietary or accessibility needs); and feedback.
• Communications with us — information you include when sending a customer support inquiry or requesting a quote.
• Device information — information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information — how and when you interact with or navigate the Services.

Personal Information Sources

• Directly from you — when you create an account, visit or use the Services, register for an event, or communicate with us.
• Automatically through the Services — from your device when you use our products or services, through the use of cookies and similar technologies.
• From our service providers — including Shopify and its subcontractors, who collect or process your personal information on our behalf.
• From your employer or organisation — if your company contracts us for team-building services on your behalf.
• From our partners or other third parties.

How We Use Your Personal Information

• Provide, Tailor, and Improve the Services — to process payments, fulfil event registrations, manage your account, arrange event logistics, and create a customised experience for you.
• Marketing and Advertising — to send marketing communications by email, text, or post, and to show you relevant online advertisements.
• Security and Fraud Prevention — to authenticate your account, secure payment experiences, and detect or take action on fraudulent or malicious activity.
• Communicating with You — to provide customer support and maintain our business relationship with you.
• Legal Reasons — to comply with applicable law, respond to valid legal process, and enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, including:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, event logistics, email marketing).
• With business and marketing partners to provide marketing services and advertise to you. Our partners will use your information in accordance with their own privacy notices.
• When you direct or consent to our disclosure of certain information to third parties, such as sharing dietary restrictions with a catering partner.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, or to comply with any applicable legal obligations.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties (e.g., Zoom for virtual events, scheduling tools). If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such sites. Our inclusion of such links does not imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in certain cases we may decline your request as permitted by law.

We support the Global Privacy Control opt-out preference signal. If you visit our website with this signal enabled, we will treat it as an opt-out request for the device and browser you use. To learn more, visit globalprivacycontrol.org.

To learn more about how Shopify uses your personal information and any related rights, visit https://privacy.shopify.com/en.

Complaints

If you have complaints about how we process your personal information, please contact us using the details provided below. Depending on where you live, you may have the right to appeal our decision or lodge your complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in, including through Shopify's global infrastructure.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us: