Shipping & Returns
Shipping Policy
Tea Mantra aims to provide a seamless shopping experience with timely delivery. Here are the details of our shipping policy:
- Processing Time: All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays.
- Shipping Rates & Delivery Estimates: We offer free standard shipping on all orders. Delivery times may vary based on your location but typically range from 3-7 business days.
- Shipment Confirmation & Order Tracking: Once your order is shipped, you will receive a shipment confirmation email with your tracking number. You can track your order through the provided link.
- International Shipping: Currently, we only ship within Australia. We are working on expanding our shipping options to international destinations in the near future.
Returns Policy
At Tea Mantra, we understand that life can be busy and complicated, but your wellness routine shouldn't be. That's why we've created a simple and straightforward Return and Refund Policy that's designed to make your experience with us as smooth as possible.
We believe in the quality and efficacy of our products, which is why we don't offer refunds for a change of mind. However, we have a dedicated team of experts who are passionate about helping you find the perfect Tea Mantra routine tailored to your unique needs. We highly recommend reaching out to our knowledgeable staff before making your purchase, so they can guide you towards the best products for your wellness journey.
In the rare event that you receive a damaged product, we've got you covered. Simply contact us within 21 days of receiving your order, and we'll work with you to arrange a return for a replacement, store credit, or full refund. Rest assured that our quality control team will carefully review all returned items once they arrive at our facilities.
Please note that we can only process returns for products purchased directly from teamantra.com. If you need to request a return, just send us an email at hello@teamantra.com, and our caring team will be there to support you every step of the way.
At Tea Mantra, we're committed to making your wellness journey as easy and stress-free as possible, because we believe that self-care should be simple, accessible, and effective.